Privacy Policy

Last updated: 2 October 2026

1. About this policy

Elite Pest & Termite Solutions (ABN 65 615 234 305) — “we”, “us” or “our” — provides pest control and termite management services across Sydney, New South Wales. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can access it, correct it or make a complaint.

2. What personal information we collect

• Your name
• Phone number and email address
• Service address, suburb and postcode
• Property details — type of building, size, access notes
• Details of the pest problem you are reporting
• Booking, inspection, treatment and warranty history
• Invoicing and payment details (we do not store full card numbers)
• Your correspondence with us
• Technical information when you use this website, such as IP address, browser type and pages viewed

We do not collect sensitive information such as health, racial, religious or political details, and we ask that you do not send it to us.

3. How we collect it

Directly from you

• Phone calls to 1300 313 373
• Email to [email protected]
• Quote and contact forms on this website
• In person, when our technician attends your property
• Lead forms on Facebook and Instagram. If you submit an enquiry through one of our ads on Facebook or Instagram, Meta passes us the details you entered — typically your name, phone number, email address and your answers to our questions — so that we can respond to you. Meta’s own handling of that information is governed by Meta’s privacy policy.

From other people

• Strata managers, real estate agents, landlords or builders who engage us on your behalf
• Online review, booking and referral platforms

4. Why we collect it and how we use it

• To prepare quotes and respond to your enquiry
• To schedule and carry out inspections and treatments
• To meet our NSW licensing, work health and safety, and record-keeping obligations, including those of the NSW Environment Protection Authority
• To issue invoices and take payment
• To honour warranties and provide follow-up service
• To send service and inspection reminders
• To improve our services and this website
• For marketing, where you have consented or would reasonably expect it

If you choose not to give us the information we ask for, we may not be able to quote for or carry out the work.

5. Marketing and how to opt out

We may send you service reminders and occasional offers by SMS or email. Every message includes a way to opt out, and you can also reply STOP or email us at any time. We do not sell or rent your details to third parties for their own marketing.

6. Who we disclose it to

• Our employed and contracted technicians, so they can carry out your job
• Our booking, invoicing and customer-management software providers
• Payment processors
• Strata managers, landlords or agents, where they arranged the work
• Our insurers and professional advisers
• Government bodies and regulators, where we are required by law

We do not sell your personal information to anyone.

7. Cookies, analytics and advertising

This website uses cookies and similar technologies to make the site work and to understand how it is used.

• Microsoft Clarity — session analytics that record pages viewed, clicks and scrolling so we can improve the site.
• Google — search and analytics services.
• Meta (Facebook and Instagram) — we advertise on Meta platforms. If you interact with our ads or submit one of our lead forms, Meta may use that activity to measure and target advertising in line with its own policies.

You can block or delete cookies through your browser settings. Some parts of this site may not work as well if you do.

8. How we protect your information

We take reasonable steps to protect your personal information: access controls on our systems, encrypted (HTTPS) connections on this website, and limiting access to the staff who need it to do their job. No system is completely secure, and we cannot guarantee the absolute security of information sent over the internet.

9. How long we keep it

We keep customer and treatment records for as long as we need them for the purposes set out above and to meet our legal obligations — generally at least seven years for financial records, and for the life of any warranty we have issued. We destroy or de-identify information we no longer need.

10. Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, normally within 30 days. We may need to verify your identity first. If we refuse your request, we will tell you why in writing.

11. Making a complaint

If you believe we have breached the Australian Privacy Principles, please contact us first — email [email protected] or call 1300 313 373. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Overseas disclosure

Some of our service providers — website hosting, analytics, email and advertising platforms — store data on servers outside Australia, including in the United States and Europe. We take reasonable steps to ensure they handle your information in a way consistent with the Australian Privacy Principles.

13. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, along with the date it was last updated.

14. Contact us